Frequently Asked Questions (FAQ)
Welcome to the Lily California FAQ page.
We’re here to answer your most common questions and make your shopping experience as smooth as possible. If you need any additional assistance, our customer support team is always happy to help.
Shipping & Delivery
1. How long will it take to receive my order?
Our estimated delivery times are:
- Processing time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders worldwide.
For more details, please check our Shipping Policy.
3. Do you ship internationally?
Yes, we currently ship worldwide.
4. How can I track my order?
You can easily track your order through the Track Your Order page on our website.
Orders & Cancellations
5. Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window.
If you would like to cancel your order, please contact our customer support team within 24 hours of placing your order.
6. Can I place a bulk order for my business or organization?
Yes, we accept bulk orders.
Please contact our customer support team for more information and assistance.
Returns, Refunds & Exchanges
7. What is your return policy?
We offer a simple and hassle-free return process.
For complete details about returns, please visit our Return Policy.
8. What if I receive a defective product?
If you receive a defective or damaged item, we will replace it at no additional cost.
Please contact us and return the item within 30 days. For more information, please see our Return Policy.
9. When will I receive my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days.
For more information, please visit our Refund Policy.
10. Do you offer warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases.
For more information, please refer to our Return Policy.
11. What is the process for exchanging a product?
For detailed information about product exchanges, please visit our Return Policy.
About Lily California
12. Where is Lily California located?
Lily California is a United States-based online store offering a curated selection of high-quality products with worldwide shipping available.
13. Do you have a physical store location?
No, Lily California is an online-only store.
By operating online, we are able to offer competitive prices and a wider selection of products to our customers.
Customer Support
14. How can I contact customer support?
Our customer support team is available to assist you.
You can contact us through our Contact Us page or by email:
📧 Email: info@lilycalifornia.com
📞 Phone: +18125563726
Contact Information
Store Name:
Lily California
Store Name: Lily California
Warehouse Address: Warehouse Address: 1771 Tomlinson Rd, Philadelphia, PA 19116, United States
Business Address: Spinakerhof 46, 1034 MN Amsterdam, Netherlands
Email: info@lilycalifornia.com
Phone: +18125563726
Contact form: Click here
Email:
info@lilycalifornia.com
Phone:
+18125563726
Contact Form:
Click here
Business Days: Monday to Friday, 9:00 AM — 5:00 PM ET (Eastern Time, USA)
Customer Service Hours
Business Days:
Monday – Friday
Opening Hours:
9:00 AM – 5:00 PM ET
(Eastern Time, USA)
Thank you for choosing Lily California. We appreciate your trust and look forward to providing you with the best shopping experience.