Shipping Policy

At Lily California, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders within the European Union and other available destinations.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (if available), allowing you to follow the progress of your delivery.

Please note that processing times may be slightly longer during sales periods, holidays, or when demand is exceptionally high.

Delivery times are estimates and may vary due to factors outside of our control, including carrier delays, customs procedures, weather conditions, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination, order size, and selected shipping method.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you can track your package through the “Track Your Order” section at the top of our website or by using the tracking information provided in your shipping confirmation email.

Incorrect Address Information

Please ensure that your shipping details are correct before completing your purchase.

If an order is shipped to an incorrect or incomplete address due to customer-provided information, we cannot guarantee successful delivery. Additional shipping costs for resending an order may apply.

Delayed or Lost Packages

While we work with reliable shipping providers, delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at info@lilycalifornia.com and we will assist you in locating your package.

If a package is confirmed as lost by the shipping carrier, we will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Customs, Duties, and Taxes

For orders shipped within the European Union, no customs duties apply.

For deliveries outside the European Union, additional customs fees, import duties, or taxes may apply depending on the destination country. These costs are the responsibility of the customer unless otherwise stated.

Right of Withdrawal and Returns

Under EU consumer protection law, customers generally have the right to withdraw from a purchase within 30 days after receiving their order, without providing a reason.

Products must be returned in accordance with our Return Policy and must meet the applicable return conditions.

For more information, please review our Return Policy.

Contact Information

If you have any questions regarding shipping or your order, please contact us:

Lily California
Trade Name: Chicano
Business Registration Number: 91511658
VAT Identification Number: NL004895748B09

Email: info@lilycalifornia.com
Phone: +18125563726