Refund & Return Policy

At Lily California, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to make the return process straightforward and convenient.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order. To qualify for a return, products must be unused, in their original condition, and include all original packaging, tags, accessories, and documentation.

Our customer support team is available to assist you at every stage of the return process.

Restocking Fee: We do not charge any restocking fees on returned items.

Return Policy Summary

• Return Period: Returns are accepted within 30 days of delivery.

• Item Condition: Products must be unused and returned with their original packaging, tags, and included accessories.

• Simple Returns: Our support team will guide you through the return process.

• Restocking Fee: No restocking fees apply.

Return Shipping Costs

Incorrect, Damaged, or Defective Items

If you receive the wrong product, an item damaged during shipping, or a defective product, we will cover the return shipping costs. There is no additional charge to you.

Change of Mind

If you wish to return an item because you've changed your mind, ordered the wrong product, selected the wrong size, or no longer need it, you will be responsible for the return shipping costs. Please note that the original shipping charges are non-refundable.

How to Start a Return

Step 1: Contact Customer Support

Email us at info@lilycalifornia.com with your order number and the reason for your return request.

Step 2: Prepare Your Package

Place the item securely in its original packaging, ensuring that all accessories, tags, manuals, and related materials are included.

Step 3: Ship Your Return

Follow the return instructions provided in your return authorization email. You may use the recommended shipping service or another suitable carrier.

Refunds

Return Inspection

Once your returned item arrives, our team will inspect it to confirm it meets the eligibility requirements for a refund.

Refund Processing

After your return has been approved, your refund will be issued to the original payment method. Depending on your financial institution or payment provider, the funds typically appear within up to 7 business days.

Exchanges

If you would like a different size, color, or an alternative product, please contact us at info@lilycalifornia.com. We'll be happy to help arrange an exchange whenever possible.

Items That Cannot Be Returned

Certain products are excluded from our return policy for hygiene or safety reasons. Any non-returnable items will be clearly identified on the corresponding product page before purchase.

Need Assistance?

If you have any questions, please visit our FAQ Page or reach out to our customer support team.

Contact Information

Store Name: Lily Flower
Business Address: Spinakerhof 46 Amsterdam
Email: info@lilycalifornia.com
Phone:  +18125563726

Customer Support Hours

Business Hours: Monday–Friday, 9:00 AM–5:00 PM 

Response Time: We aim to respond to all inquiries within 1–2 business days.